Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the MerchandiserOS application and website (“the Service”), provided by MerchandiserOS (“we”, “us”). By accessing or using the Service, you agree to these Terms. If you are using the Service for an organisation, you confirm you are authorised to accept these Terms on its behalf.

MerchandiserOS is an operations platform for apparel factories and brands. The Service is currently offered as an early-access / research preview and is provided on an “as is” and “as available” basis; features may change, and availability is not guaranteed.

The Service also includes the Merchandising Academy, our course site. Section 8 sets out the terms that apply to it. Where section 8 says something different from the rest of these Terms, section 8 wins for the Academy.

The Service is for people aged 16 or over; the application is intended for business use. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Tell us promptly of any unauthorised use. The Academy has its own separate accounts (section 8).

You agree not to:

• use the Service unlawfully, or to infringe anyone’s rights;
• upload content you have no right to use, or that contains malware;
• attempt to gain unauthorised access, disrupt, reverse-engineer, or probe the Service or its security;
• resell or provide the Service to third parties except as expressly permitted.

You retain ownership of the business data and content you submit to the Service. You grant us a limited licence to host, process, and display that content solely to provide and improve the Service for you, including the AI and email features you choose to use. You are responsible for having the necessary rights and consents for the data you submit, including any third-party personal data.

If you connect third-party services (for example Google / Gmail), your use of those services is also subject to their own terms, and you authorise us to access them on your behalf as described in our Privacy Policy. You can disconnect them at any time.

AI can make mistakes. AI-generated output (such as extracted tech-pack data, draft messages, or suggested plans) is a suggestion to assist you, and it may be inaccurate or incomplete. Check it before you rely on it. You are responsible for reviewing it before relying on, sending, or committing it, and AI output is not professional, legal, financial, or compliance advice.

Some Academy lessons give you prompts to run in a third-party AI tool of your own choosing. We do not control those tools, we are not responsible for what they produce, and your use of them is subject to their own terms. The same rule applies: check the answer before you act on it.

Accounts. The Academy has its own accounts, separate from application accounts. An Academy account gives you access to the courses; it does not give you access to the MerchandiserOS application, and an application account does not by itself give you access to the Academy.

The plan and the price. The Academy is sold as a single plan at USD 199, with an early-bird price of USD 49 for purchases made on or before 31 October. Prices are in US dollars. The price and the term that apply to you are the ones shown to you at the point of purchase, and they will not change for that term after you have paid. We may change prices for future purchases.

How you pay. Payment is arranged manually, by InstaPay or mobile wallet. The site does not collect card details and we never charge a card. You transfer the fee and give us the payment reference. We grant access when you submit that reference, and we check it against the payment actually received afterwards. If we cannot match a reference to a real payment — or if the amount is short — we will contact you, and we may suspend access until it is resolved.

Your access. Your access lasts for the term shown to you at purchase. The course material is for your own personal learning: please do not share your login, or republish, resell or distribute the material.

Refunds and cancellation. If the Academy is not what you expected, email us within 14 days of your payment and we will refund you in full — you do not need to give a reason. After 14 days we do not generally refund, because the material is available to read and download in full from the moment you get access. If something has genuinely gone wrong, tell us anyway and we will look at it fairly. Refunds are returned by the same route you paid. You can stop using the Academy at any time; where the plan you bought renews, you can cancel it before the next renewal and keep your access until the end of the term you have paid for.

The courses are education, not advice. They explain how merchandising and garment manufacturing generally work. They are not professional, legal, financial, tax, or compliance advice, and they are not a substitute for your own judgement or for advice about your own situation. Any figures, prices, rates, lead times, costings or worked examples in a lesson are illustrative — they are there to show the method, not to be used as real numbers for your factory, your buyer or your contract. We do not promise any particular commercial result, job, or qualification, and a certificate from the Academy is a record that you completed the course, not a professional accreditation.

This section covers the MerchandiserOS application; the Academy’s own fees are in section 8. During the early-access / demo period the application may be provided at no charge or at a stated founding rate. Any paid plans, prices, and billing terms will be presented to you before they apply, and your continued use after that constitutes acceptance of them.

We aim to keep the Service running but do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, MerchandiserOS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service. Nothing in these Terms excludes liability that cannot be excluded by law.

You agree to indemnify and hold us harmless from claims arising out of your content or your misuse of the Service in breach of these Terms or applicable law.

We treat your business data as confidential and use it only to provide the Service, as described in the Privacy Policy. We will not disclose it except to our service providers under confidentiality terms, or where required by law.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or to protect the Service or other users. On termination we will, on request and subject to legal obligations, make your data available for export for a reasonable period and then delete it.

We may update these Terms; we will change the “Last updated” date above and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Egypt have jurisdiction, unless mandatory local law in your place of residence provides otherwise.

MerchandiserOS — merchandiseros@merchandiseros.online