Delays, Claims and Chargebacks
You take the same export order when the plan breaks. You read the signals while there is still time, price every recovery option against the margin, and tell the buyer in a way that keeps the programme.
Published by Merchandising Academy · First lesson free to read
Course value
What will you be able to do?
Work outcome
You can take a live export order from confirmation to ship clearance on a dated critical path you built yourself, and recover it when a supplier slips.
Who it is for
Factory and supplier teams.
What you will produce
You build a recovery board for one live order. You work out the days recoverable at each stage with a cost per day won. You price every recovery option against order margin, including the full air-freight arithmetic. And you write the two-step buyer message you send on the day you find out.
Learning format
3 lessons · 1 template · workplace calculations and decisions.
Best taken after 7.1 Order to Ship: the Critical Path. You can read this one without it. Some of the arithmetic will just have to be taken on trust.